What is JG Rackets? JG Rackets is an ecommerce store that specializes in selling high-quality tennis, squash and pickleball equipment and footwear.
What is the return policy for JG Rackets products? We offer a 30-day return policy for all of our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of the original purchase date. Full information can be found here
How long does shipping take? Shipping times vary based on your location and the selected shipping method. Most orders will arrive within 1-2 business days.
What payment methods does JG Rackets accept? We accept Visa, Mastercard, American Express, Afterpay, and PayPal.
Is JG Rackets a secure website? Yes, JG Rackets uses industry-standard SSL encryption to protect all sensitive information transmitted over our website.
Do you offer warranties for your products? Due to the nature of sporting equipment, we along with the manufacturer can only offer warranty against manufacturing defect not damage sustained during intended usage..
Can I track my order? Yes, once your order has been shipped, we will send you an email with a tracking number so you can track your shipment.
Do you offer international shipping? No at this stage we only ship within New Zealand
What if my order is incorrect or damaged? If you receive an incorrect or damaged order, please contact us immediately and we will resolve the issue as quickly as possible. See our returns policy.
